Support and user documentation

Basic user support

Basic user support provides a Helpdesk that deals with user requests such as issues relating to access, system or software for all services.

UNINETT Sigma2 provides support services for all issuses related to administration of the national resource allocation, as well as user access and password administration to Notur and NorStore projects.

In addition, UNINETT Sigma2 is also responsible for development and coordination of the support systems Metacenter Administrative System (MAS) and SGAS (Accouting System for usage and resources). Both systems are used to support the process for allocation, accounting and user administration, with the aim of making the services more efficient to administer and easy to use.

 

Technical Support

The Technical User Support is currently organized separately for each of the four universities.

 

User documentations

For project leaders:​

For users:​

Project Data Storage:​

Research Data Archive:​

FAQ - Frequently asked questions