Support for e-infrastructure users

Tools for e-infrastructure users 

Fram Documentation

For technical information about developing applications on Fram, visit the Fram Documentation page.

 

Contact information for support

All support requests concerning the e-infrastructure resources should go to

support@metacenter.no

This is an issue tracker (ticket system) that is staffed with skilled operators from the Metacentre and Sigma2. The staff provide first-line assistance to all users, including user access and password administration to HPC and data storage projects on the national e-infrastructure resources.

Exception: 
Applications for computing and storage resources should be sendt to sigma2@uninett.no, 
as Sigma2 provides support services for all issues related to administration of the 
national resource allocation. 

Working hours for all the support staff are Monday-Friday 08:00-16:00, except official holidays. Users will receive response within hours during normal work-hours, or at the latest the following working day.

 

How to write good support requests

Writing good support requests is of great importance, both for the support team as well as the user.