Tools for e-infrastructure users
For technical information about how to use our services, visit the Documentation page.
Contact information for support
All support requests concerning the e-infrastructure resources should go to
This is an issue tracker (ticket system) that is staffed with skilled operators from the Metacentre and Sigma2. The staff provide first-line assistance to all users, including user access and password administration to HPC and data storage projects on the national e-infrastructure resources.
Exception: Applications for computing and storage resources should be sendt to firstname.lastname@example.org, as Sigma2 provides support services for all issues related to administration of the national resource allocation.
Working hours for all the support staff are Monday-Friday 08:00-16:00, except official holidays. Users will receive response within hours during normal work-hours, or at the latest the following working day.
How to write good support requests
Writing good support requests is of great importance, both for the support team as well as the user.