User Support

This page acts as a portal for basic and advanced user support targeted to researchers using the national e-infrastructure.

Tools for e-infrastructure users

How to apply for user account?
Password policies
How to change password?
How to reset password?
Terms of use
Acceptable Use Policy
Small scale exploratory work


For technical information about how to use our services, visit the Documentation page.

Contact information for support

All support requests concerning the e-infrastructure resources should go to

This is an issue tracker (ticket system) that is staffed with skilled operators from the Metacentre and Sigma2. The staff provide first-line assistance to all users, including user access and password administration to HPC and data storage projects on the national e-infrastructure resources.

Exception: Applications for computing and storage resources should be sendt to, as Sigma2 provides support services for all issues related to administration of the national resource allocation.

Working hours for all the support staff are Monday-Friday 08:00-16:00, except official holidays. Users will receive response within hours during normal work-hours, or at the latest the following working day.


How to write good support requests

Writing good support requests is of great importance, both for the support team as well as the user.

Writing support requests: Good practices