How to reset passwords

If you have forgotten your password or it has expired, you can reset it at
To reset a password it is necessary to have a valid mobile phone number connected to your user account.

If you already have a password but want to change it, follow these instructions.

Go to the user account maintenance page


Take me there


  1. Click "User account" from the top menu
  2. Click "Reset passwords" in the drop down



Get an activation key

  1. Fill in your username
  2. Click "Send activation key"


If you don't receive an SMS within one hour, please contact support on with your associated e-mail address and provide your username and correct mobile phone number.


Select resources and create temporary password

  1. Fill in the activation key you received by SMS
  2. Select the resource(s) you want to reset password for.
  3. Click the "Create temporary password(s)" button



Set your new password(s)

  1. Select the resource you would like to set a new password on.
  2. Fill in the temporary password you received on SMS
  3. Create a new password (see our password policy)
  4. Repeat your new password
  5. Click the "Change password" button


Password changes are not instant

Please note that you have to wait until your new password is synchronized to the resource before trying to log in. See the intervals in the table below.

Resource Wait time
Fram 15 minutes
Nird 15 minutes
Saga 15 minutes
Stallo 15 minutes
Vilje 1 hour