How to reset passwords
Password changes are not instant
Please note that you have to wait until your new password is synchronized to the resource before trying to log in. See the intervals in the table below.
Resetting the password
Go to the user account maintenance page
- Click "User account" from the top menu
- Click "Reset passwords" in the drop down
Get an activation key
- Fill in your username
- Click "Send activation key"
If you don't receive an SMS within one hour, please contact support on email@example.com with your associated e-mail address and provide your username and correct mobile phone number.
Select resources and create temporary password
- Fill in the activation key you received by SMS
- Click the "Create temporary password(s)" button
Set your new password(s)
- Fill in the temporary password you received on SMS
- Create a new password (see our password policy)
- Repeat your new password
- Click the "Change password" button