How to reset passwords

If you have forgotten your password or it has expired, you can reset it at www.metacenter.no/user.
To reset a password it is necessary to have a valid mobile phone number connected to your user account.

Do you already have a password, but want to change it?

Go to the user account maintenance page

 

Take me there

 

  1. Click "User account" from the top menu
  2. Click "Reset passwords" in the drop down

resetpw1

 

Get an activation key

  1. Fill in your username
  2. Click "Send activation key"

resetpw2

If you don't receive an SMS within one hour, please contact support on sigma@uninett.no with your associated e-mail address and provide your username and correct mobile phone number.

 

Select resources and create temporary password

  1. Fill in the activation key you received by SMS
  2. Select the resource(s) you want to reset password for.
  3. Click the "Create temporary password(s)" button

resetpw3

 

Set your new password(s)

  1. Select the resource you would like to set a new password on.
  2. Fill in the temporary password you received on SMS
  3. Create a new password (see our password policy)
  4. Repeat your new password
  5. Click the "Change password" button

resetpw4

Password changes are not instant

Please note that you have to wait until your new password is synchronized to the resource before trying to log in. See the intervals in the table below.

Resource Wait time
Abel Until next day
Fram 15 minutes
Nird 15 minutes
Saga 15 minutes
Stallo 15 minutes
Vilje 1 hour