How to reset passwords

With the new password policy as of 12 May 2020, it is no longer necessary to set one password per resource.
When you reset or change your password in the future, this is the same on all resources.

If you already have a password but want to change it, follow these instructions.

If you have forgotten your password or it has expired, you can reset it at via our self-service portal at
To reset a password it is necessary to have a valid mobile phone number connected to your user account.


Password changes are not instant

Please note that you have to wait until your new password is synchronized to the resource before trying to log in. See the intervals in the table below.

Resource Wait time
Fram 15 minutes
Nird 15 minutes
Saga 15 minutes
Stallo 15 minutes
Vilje 1 hour

Resetting the password


Go to the user account maintenance page



  1. Click "User account" from the top menu
  2. Click "Reset passwords" in the drop down



Get an activation key

  1. Fill in your username
  2. Click "Send activation key"


If you don't receive an SMS within one hour, please contact support on with your associated e-mail address and provide your username and correct mobile phone number.


Select resources and create temporary password

  1. Fill in the activation key you received by SMS
  2. Click the "Create temporary password(s)" button

reset password 2


Set your new password(s)

  1. Fill in the temporary password you received on SMS
  2. Create a new password (see our password policy)
  3. Repeat your new password
  4. Click the "Change password" button

reset password 3